Help & answers
Everything you'd ask us on WhatsApp anyway
Ordering, shipping, care, returns — the questions we answer most, answered in full here so you can order in even fewer messages.
Orders & payments
No. Ordering is a WhatsApp chat — no account, no cart, no checkout. Message us, confirm the piece, done. A real human replies within minutes.
In Surat, pay on delivery — cash or UPI. For shipped orders, pay by UPI or bank transfer before dispatch. We confirm every payment personally on WhatsApp.
Note the product code (like SS-101), tap any WhatsApp button and share it. We'll send real photos, the exact price and availability — usually within minutes.
Shipping & delivery
Yes — insured and tracked, to every Indian city. Orders are usually dispatched the same or next day, and the tracking number lands in your WhatsApp chat.
₹99 flat across India, and free on orders above ₹999. No hidden charges — the price we quote is the price you pay.
Surat pickup is same-day. Most Indian metros arrive in 2–4 working days; the rest of India in 3–6 working days. We'll keep you posted at every step.
Yes. Our studio is at Krishna Market, Ring Road — confirm your order on WhatsApp and collect the same day.
Quality & care
Every piece gets an anti-tarnish coating. Keep it away from perfume, lotion and water, wipe it after wear, and it will stay shiny for years. A care card ships with every order.
Our pieces are hypoallergenic and nickel-free. If your ears are extra sensitive, stick to the earrings we flag as hypoallergenic — ask us on WhatsApp and we'll point you to them.
It shouldn't — every piece passes our two-step QC. But if anything happens within 30 days, message us your order code and we'll repair or replace it, no arguments.
Yes. Send a photo or describe the design on WhatsApp — we craft custom pieces for weddings, matching sets and bulk gifting.
Returns & warranty
A 7-day easy exchange for size or style, and a 30-day quality guarantee on workmanship. Message us your order code on WhatsApp and we'll arrange the swap or fix.
Every piece carries a 30-day quality guarantee against defects in workmanship and plating. Normal wear and tear aside, if our work lets you down, we make it right.
Still stuck? Ask us directly.
We answer faster than most e-commerce helplines — usually within minutes during studio hours (Mon–Sat, 10:30 AM – 8:30 PM).